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A better way to great customer experience Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Download


CX Strategy Value Framework The Talkdesk CX Strategy Value Frameworkâ„¢ is a customizable blueprint tailored to help organizations determine the primary value driver of their customer experience (CX) by identifying, quantifying, and aligning on the most impactful business opportunities within their CX strategy. Download
2021 Talkdesk global contact center KPI benchmarking report
At Talkdesk, we know the importance of benchmarking in driving strategic business decisions. Featuring our proprietary data, the brand new Talkdesk KPI benchmarking report analyzes the impact of the turbulence of 2020 on contact center performance across five operational metrics applicable to every industry. Download
5 steps to AI success: leading contact centers to a Netflix-like customer experience
This ebook explores AI-driven CX outcomes, their impact in contact centers and how to embed it to create a Netflix-like customer experience, with five crucial steps to embark on an AI journey.

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